Vendor Eligibility
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earum.
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Must be a registered business or individual with legal selling
rights.
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Must provide valid identification and business registration
documents (if applicable).
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Must comply with local and international laws regarding
e-commerce and online selling.
2. Product Listing Guidelines
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Vendors can list only approved product categories as per
platform policy.
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Product descriptions must be accurate, detailed, and not
misleading.
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Images must be high quality, without watermarks, and match the
actual product.
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No counterfeit, prohibited, or illegal items are allowed.
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Digital products must be original and free from copyright
violations.
3. Pricing & Commission
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Vendors must set competitive pricing while following the
platform’s pricing policy.
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The platform may charge a commission fee (e.g., 10-30%) on
each sale.
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Any discounts or promotions must be approved by the platform.
4. Order Processing & Fulfillment
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Orders must be processed within the specified handling time.
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Vendors must ensure timely shipping and provide tracking
details.
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Digital products must be available for immediate download
after purchase.
5. Payment & Payouts
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Payments are processed through secure gateways like PayPal,
Stripe, or Bank Transfer.
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Payouts are released based on a predefined schedule (e.g.,
weekly/monthly).
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The platform may hold payments for dispute resolution or fraud
prevention.
6. Customer Service & Disputes
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Vendors must provide prompt responses to customer inquiries
(within 24-48 hours).
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Returns and refunds must be handled as per the platform’s
policy.
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Disputes between buyers and sellers will be mediated by the
platform.
7. Prohibited Activities
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No false advertising, fake reviews, or misleading product
claims.
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No unauthorized use of trademarks, logos, or copyrighted
content.
- No manipulation of sales, ratings, or reviews.
8. Account Suspension & Termination
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Violations of rules may result in warnings, fines, or account
suspension.
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Repeated violations may lead to permanent account termination.
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Fraudulent activities or illegal sales will result in
immediate legal action.
9. Compliance & Updates
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Vendors must comply with local and international laws on
e-commerce and taxation.
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The platform reserves the right to update rules and
regulations at any time.
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Vendors will be notified of policy changes via email or
dashboard updates.
